Terms & Order Policy

 
Terms of Use

New West Co. makes the information and products available to you on this website (the “Site”), subject to the following terms and conditions. By accessing this website you agree to these terms and conditions. New West Co. reserves the right to seek all remedies in law and in equity for any violation of these terms and conditions. Any rights not expressly granted herein are reserved.

 
Trademark Information

 All trademarks and logos mentioned or displayed in this website are the properties of their respective holders.

 
Use of Website Information

You may download, view, copy, and print documents and graphics incorporated in these documents (the "Documents") from the Site subject to the following: (a) the Documents may be used solely for personal, informational, non-commercial purposes; and (b) the Documents may not be modified or altered in any way. Except where your use constitutes "fair use" under copyright law, you may not otherwise use, download, upload, copy, print, display, perform, reproduce, publish, license, post, transmit, or distribute any information from this website in whole or in part without the express written authorization of New West Co.

 
Terms and Conditions

 

Terms
  • Shipments are sent COD unless credit has been approved.

  • Standard terms are 2%15 Net 30. Full payment is required in 30 days, or an assessment of 1.5% finance charge per month will apply.

  • Delinquent accounts will automatically be switched to COD.

  • Returned check fee is $25.00 per check.

  • All discounts are subject to being current and paying within terms.

  • Past due accounts of 45 days will be put on hold until account is within terms.

Credit Cards

For your convenience we currently accept Visa, Mastercard and American Express. Please have your credit card information available at the time of placing your order. Also, please keep in mind that credit card payments do not qualify for the cash discount.

 
Samples

Corner samples cost $2.00 a piece. New West will issue coupons in the dollar amount spent on samples. One coupon may be used per future invoice.

 
Quantity Discounts
  • Length- 5% @ 100' Assorted      10% @ 250' Assorted         15% @ 500' Assorted

  • Chop/C&A: 5% @ 5-11 Frames  10% @ 12-24 Frames         15% @ 25+ Frames

  • Discounts on matboard, glass and foamboard are listed on their respective price pages.

Will Call
  • Chops to be ordered 24 hours prior to pick up.

  • C&A to be ordered 48 hours prior, to assure proper drying time.

  • We require at least 4 hours on all other items. This will benefit you by getting you in and out quickly.

Delivery & Shipments
  • Please contact us regarding delivery routes and times.

  • Delivery minimum for Retail delivery is $50.00 or their will be a $7.00 delivery fee.

  • Delivery minimum for Residential delivery is $100.00 or their will be a $10.00 delivery fee.

  • UPS orders will ship the SAME DAY if they are called in by NOON.

  • Length over 8' will be cut 6' and balance unless otherwise specified.

  • We do not recommend and do not guarantee shipping joined frames.

Return Policy
  • Returns must be made within 30 days. Have your invoice number ready when calling to expedite the process.

  • Returns will not be honored without an RA# from the office. Credit to be given upon return of merchandise.

Service Charges
  • Chop Down Fee: New West moulding- $7.50 min. per frame Non-NW moulding- $12.50 min. per frame

  • Join Fee: New West moulding- $12.50 min. per frame Non-NW moulding- $20.00 min. per frame

  • Chop & Join Fee: New West moulding- $17.50 min. per frame Non-NW moulding- $30.00 min. per frame

  • Thumbnail Routing: Mouldings less than 2" wide- $2.50 per frame Greater than 2" wide- $4.00 per frame

  • Eclipse Mat Cuts: Rectangle, Oval, Arch, Round Corner- $4.25 per opening

  • Fancy Corners, Open & Closed V-Grooves, Letters- $5.25 per opening, ClipArt- $7.50 per opening

  • Matboard pricing is additional. If you have a special design you want created, draw a sample and we can send it to be programmed for a $50.00 to $75.00 charge.

  • Shop Time: Special time used in warehouse (board trimming, mat design layout, etc.)- $40.00 per hour

Miscellaneous Charges
  • Delivery Fee: Refer to "Delivery & Shipping" above.

  • Delivery Service: Alternate couriers are available upon request and will be sent consignee collect.

  • Rush Fee: Rush orders will be subject to an additional charge of $2.50 per frame.

  • Special Packaging: $7.00 will be added to orders requiring extra packaging materials, such as partial box matboard orders via UPS, joined frames via UPS and orders shipped via alternate couriers.

  • Pricing is subject to change without notice. However, we will do our best to keep you informed.

Copyright Notice
Copyright © 2008, New West Co. 2718 Holmes - Kansas City, MO 64109
 

Rev-07/21/2008

 

 
10/02/2009

 

 
 
www.newwestco.com ©2008 All rights reserved by New West Company